Close To My Heart Guarantee
Close To My Heart guarantees all its products to be free from manufacturing defects for a period of 90 days from the date of purchase, and will repair or replace any defective products within that period free of charge. Please contact your Close To My Heart Consultant about a no-cost exchange or return of defective products.
Every order goes through many steps to ensure accuracy; however, an occasional error may occur. In the event that items are missing from your order, please contact your Close To My Heart Consultant. (If you are a Close To My Heart Consultant, you may call Consultant Services.) Missing items must be reported to Close To My Heart no later than 90 days from the date the order is shipped. Please do not duplicate the request. If items are missing because the box was damaged, please refer to Shipping Liability policy.
Close To My Heart will exchange any non-defective product if it is returned unused and in resalable condition within 90 days of purchase. A reshipping fee of $7.95 USD for U.S. exchanges and $10.00 CAD for Canadian exchanges is charged. Close To My Heart does not offer cash refunds. To initiate an exchange, please contact your Close To My Heart Consultant. (If you are a Close To My Heart Consultant, you may call Consultant Services.) You may wish to insure the shipment because Close To My Heart is not responsible for any packages that are damaged or lost in the mail.
Requests to Change or Cancel Orders
No changes or cancellations are allowed after an order has been submitted.
Once a shipment has left Close To My Heart, we are not responsible for delivery, damage, or loss. The carrier assumes this responsibility. Close To My Heart cannot guarantee the arrival time or condition of your shipment; however, if you do encounter a problem, Close To My Heart will help you resolve the situation with the carrier. In the event of damage sustained during shipping, purchasers have 15 days from date of shipment to contact Close To My Heart and initiate a claim of shipping damage with the carrier. Be sure to keep the damaged box or container, merchandise, packing materials, and any paperwork until the carrier advises you otherwise. To file a shipping claim, please contact your Close To My Heart Consultant. (If you are a Close To My Heart Consultant, you may call Consultant Services.)